This document tries to get as much information out of the client as possible. Not only does it get you some information as a starting point but it makes the client think about the website they have commissioned and the reasons for needing a new or updated the website.
So here are the questions I ask in a design brief:
Objectives
- How are you currently positioned within your market?
- How, if at all, does this differ from how you wish to be positioned?
- What are the reasons for needing a new look and feel for your online presence?
- What do you think a users expectations are of your site? e.g Do they expect to be able to purchase online? Information only, reassurance?
- What are the main objectives of the project? E.g to drive web enquiries, to show products/services, to drive phone calls, online brochure, addition to branding?
- What are the core messages that you want to communicate about your company? For example professionalism, fun, reliable, qwerky? Do you have a strap line for your business?
- What do you like about your existing website?
- What are the known issues that you are currently experiencing with your current web site?
- What business needs are not currently being met by your existing web site?
- Define the target audiences for your website, and the priority of those groups.
- What do you think a users expectations are of your site? Do they expect to be able to purchase online? Information only, reassurance?
- What primary messages are you trying to communicate to your individual target audiences?
- What are the top-level content categories for your website that will make up the main navigation?
- Let us know what elements you require on your homepage. Products? Newsletter signup? News? Events? Feature boxes? Introduction text? Imagery?
- Please specify the tone of voice required for your website.
- Does the project have to work within an existing corporate identity? Are there guidelines for their use?
- Do you have existing imagery you wish to use on the website?
- Can you give a brief outline of some keywords you feel would fit the design of your site e.g. clean white crisp, black background, highly colourful, funky, corporate, etc.
- Please can you suggest some colour schemes. It can be as simple as blue, or red or you can supply exact pantone references.
- Do you have a company logo and can you supply it in an EPS or PDF format?
- Do you have any specific fonts you wish to use in the design both graphical and web safe
- List 5 websites that you like together with reasons as ti why (they don't need to be in your industry).
- List 5 websites that you dislike together with reasons as ti why (they don't need to be in your industry).
- Please list websites of some key competitors

